Returns & Exchanges

At Voodoo Neon, we want your space to glow with perfection, which is why we offer a 30-day satisfaction guarantee on all our LED neon products. If your sign arrives damaged or doesn't meet your expectations, we are committed to making it right through a simple exchange or refund process.

Return Process

• 1.
  Initiate Your Request

  Contact our support team within 30 days of delivery with your order number and a brief explanation of the reason for the return.

• 2.
  Provide Documentation

  For damaged or defective items, please attach clear photos or a short video showing the sign illuminated and the specific issue encountered.

• 3.
  Pack and Ship

  Once approved, securely pack the neon sign in its original protective packaging to prevent damage during transit and use the provided return shipping label.

• 4.
  Refund or Replacement

  After our quality control team inspects the returned item, we will process your full refund or ship out your brand new replacement sign within 5-7 business days.